Can I cancel my order?

Changed your mind on your order? No problem…

• Select My Account, My Purchases
• Under status: It will either say Waiting acceptance or Accepted. 

Waiting acceptance: the seller hasn't accepted the order

In this case, you can cancel your task immediately.

• Select My Account, My Purchases
• In red, you will find “cancel Order” 

When will I be refunded?

Your refund will be handled by Stripe, our payment provider, and can take up to 10 days for your refund to be issued back to your card. 

If for any reason you do not receive your refund after 10 days, please contact our support team with the following information for further investigation:

• Your order date.
• Order reference.
• Username.

Task has been accepted

If your task has been accepted, you will need to raise a dispute to cancel your order.

If this guide hasn’t helped to resolve your issue, please contact our Support Team.